Frequently Asked Questions
Orders & Products
How do I place an order?
Simply choose your product, select the size, and click “Add to Cart.” Once you’re ready, head to checkout to complete your purchase.
Are your products limited edition?
Yes. Each drop is a limited release. Once sold out, items are rarely restocked.
Will sold-out items be restocked?
Some drops may return in future releases, but most are one-time only. Join the waitlist to be notified first.
How do I choose the right size?
Use our sizing guide on each product page. If you’re between sizes, we recommend sizing up for a more comfortable fit.
Shipping & Delivery
Where do you ship?
We ship worldwide. Shipping costs and times vary depending on your location.
How long will delivery take?
Orders typically ship within 2–5 business days. Delivery time depends on your location and chosen shipping method.
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking link via email.
What should I do if my order hasn’t arrived?
Check your tracking link first. If it’s delayed or missing, contact our support team for assistance.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unused items in original packaging.
How do I start a return or exchange?
Contact our support team with your order number and reason for return. We’ll guide you through the process.
Do you offer refunds?
Yes. Refunds are processed once the returned item is inspected and approved.
What items are not eligible for return?
Final sale items, worn products, and those without original tags or packaging cannot be returned.
The Drops
What is a “drop”?
A drop is a special, limited-time release of exclusive products.
How often do you release new drops?
Drops happen several times a year, but each is announced in advance.
How can I join the waitlist?
Enter your email in the waitlist form on our homepage or product pages.
Do drops sell out quickly?
Yes. Most drops sell out within hours or days — join the waitlist to get early access.